The ISO 9000 Compendium
-- Answers your questions on Quality Management, Quality Systems & Auditing -- ORDER NOW!
New 12th Edition Now Available
The Twelveth Edition includes the following standards:
- ISO 9000 : 2005 Quality management systems -- Fundamentals and vocabulary
- ISO 9001 : 2008 Quality management systems -- Requirements (With Technical Corrigendum)
- ISO 9004 : 2000 Quality management systems -- Guidelines for performance improvements
- ISO 10001 : 2007 Quality management systems -- Customer Satisfaction -- Guidelines for codes of conduct for organizations
- ISO 10002 : 2004 Quality management systems -- Customer Satisfaction -- Guidelines for complaints handling in organizations
- ISO 10003: 2007 Quality management systems -- Customer Satisfaction -- Guidelines for dispute resolution external to organizations
- ISO 10005 : 2005 Quality management systems -- Guidelines for quality plan
- ISO 10006 : 2003 Quality management -- Guidelines for quality management in projects
- ISO 10007 : 2003 Quality management systems -- Guidelines for configuration management
- ISO 10012 : 2003 Measurement management systems -- Requirements for measurement processes and measuring equipment
- ISO/TR 10013 : 2001 Guidelines for quality management system documentation
- ISO 10014 : 2006 Quality management -- Guidelines for realizing financial and economic benefits (With Technical Corrigendum)
- ISO 10015 : 1999 Quality management -- Guidelines for training
- ISO/TR 10017 : 2003 Guidance on statistical techniques for ISO 9001:2000
- ISO 10019 : 2005 Guidelines for the selection of quality management system consultants and use of their services
- ISO 19011 : 2002 Guidelines for quality and/or environmental management systems auditing
- ISO/DIS 9004 Managing for the sustained success of an organization -- A quality management approach