ISO/IEC-20000-5 › Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1
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This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.
To find similar documents by classification:
35.020 (Information technology (IT) in general Including general aspects of IT equipment)
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Document Number
ISO/IEC TS 20000-5:2022
Revision Level
3RD EDITION
Status
Current
Publication Date
Jan. 1, 2022
Committee Number
ISO/IEC JTC 1/SC 40