ISO/IEC-30105-7 › Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 7: Exemplar for maturity assessment
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This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider.
This document:
— uses the set of indicators for process performance and process capability;
— helps to collect the objective evidence that enables an assessor to determine the process ratings;
— helps to assess the result of the process capability level;
— serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services;
— is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers;
— supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.
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35.020 (Information technology (IT) in general Including general aspects of IT equipment)
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Document Number
ISO/IEC TR 30105-7:2019
Revision Level
1ST EDITION
Status
Current
Publication Date
Oct. 1, 2019
Committee Number
ISO/IEC JTC 1/SC 40