SS-EN-17371-3 › Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts
SS-EN-17371-3
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2020 EDITION
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CURRENT
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This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract. This document is applicable to: a) Service buyers and service providers regardless of type, size or the nature of the services; b) Service providers who may be inside or outside the service buyers organization; and c) Any interested parties who are directly or indirectly involved in or affected by a procurement process. This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts. NOTE 1 Works contracts are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered. NOTE 2 Work means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.
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03.080.01 (Services in general)
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Designation Name
SS-EN 17371-3:2020
Revision Level
2020 EDITION
Status
Current
Publication Date
Aug. 3, 2020
Language(s)
English
Page Count
40
International Equivalent
EN 17371-3:2020(IDT)