BS-EN-14012 › Postal services. Quality of service. Complaints handling principles
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Postal services. Quality of service. Complaints handling principles
Keywords
Consumers;Quality auditing;Quality control;Consumer-supplier relations;Postal services;Management techniques
To find similar documents by classification:
03.240 (Postal services Including postal equipment, post-boxes and letter-boxes, etc.)
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Document Number
BS EN 14012:2019
Revision Level
2019 EDITION
Status
Current
Publication Date
Oct. 4, 2019
Replaces
BS EN 14012:2008
Page Count
60
ISBN
9780539009682
International Equivalent
EN 14012
Committee Number
SVS/4