ISO-10002 Complete Document History
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

Complete Current Edition:
   2ND EDITION - Guidelines for complaints handling in organizations - July 17, 2014

Obsolete Revision Information:
   1ST EDITION CORRIGENDUM 1 - TECHNICAL CORRIGENDUM 1 FOR 1ST EDITION - July 15, 2009
   1ST EDITION - Guidelines for complaints handling in organizations - July 1, 2004