ISO-10004 › Quality management - Customer satisfaction - Guidelines for monitoring and measuring
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This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
To find similar documents by classification:
03.120.10 (Quality management and quality assurance)
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Document Number
ISO 10004:2018
Revision Level
2ND EDITION
Status
Current
Publication Date
July 1, 2018
Committee Number
ISO/TC 176/SC 3