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Abstract

provides guidance on engaging people in an organization’s quality management system, and on enhancing their involvement and competence within it. ISO 10018 is applicable to any organization, regardless of size, type, or activity.

Written to support ISO 9001, this International Standard provides guidelines for human factors which influence people involvement and competence, thus creating value and the achievement of the organization’s objectives.   It is targeted to leaders, managers, supervisors, quality practitioners, quality management representatives and human resources managers.

The overall performance of a quality management system and its processes in the end depends on people and their integration into the organization.  This involvement is important in order for an organization’s quality management system to achieve outcomes which are consistent and aligned with the company’s strategies and values. It is critical for any organization to identify, develop and evaluate the knowledge, skills, behaviour and work environment required for the effective involvement of people with the necessary competence.

To find similar documents by classification:

03.100.30 (Management of human resources Including staff training, staff responsibilities, staff qualifications and certification Welders' qualifications, see 25.160.01)

03.120.10 (Quality management and quality assurance)

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