ISO-23592 › Service excellence - Principles and model
ISO-23592
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1ST EDITION
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CURRENT
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This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.
To find similar documents by classification:
03.080.01 (Services in general)
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Document Number
ISO 23592:2021
Revision Level
1ST EDITION
Status
Current
Publication Date
June 1, 2021
Committee Number
ISO/TC 312