ISO-9241-154 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications

ISO-9241-154 - 1ST EDITION - CURRENT


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ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

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Document Number

ISO 9241-154:2013

Revision Level

1ST EDITION

Status

Current

Publication Date

Feb. 1, 2013

Committee Number

ISO/TC 159/SC 4