ISO/IEC-15504-8 › Information technology - Process assessment - Part 8: An exemplar process assessment model for IT service management

ISO/IEC-15504-8 - 1ST EDITION - SUPERSEDED -- See the following: ISO/IEC-15504-4 ISO/IEC-33074
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ISO/IEC TS 15504-8:2012 provides an example of an IT Service Management Process Assessment Model (PAM) for use in performing a conformance assessment in accordance with the requirements of ISO/IEC 15504-2. It enables implemented processes of ISO/IEC 20000-1 to be assessed according to the requirements of ISO/IEC 15504-2.

An integral part of conducting an assessment is to use a PAM that is constructed for that purpose. A PAM is related to a Process Reference Model (PRM) and is conformant with ISO/IEC 15504-2.

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Document Number

ISO/IEC TS 15504-8:2012

Revision Level

1ST EDITION

Status

Superseded

Publication Date

Sept. 15, 2012

Committee Number

ISO/IEC/JTC 1/SC 7