ISO/IEC-19086-2 Cloud computing - Service level agreement (SLA) framework - Part 2: Metric model

ISO/IEC-19086-2 - 1ST EDITION - CURRENT


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This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common terminology and approach for specifying metrics.

This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4.

This document does not mandate the use of a specific set of metrics for cloud SLAs.

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Document Number

ISO/IEC 19086-2:2018

Revision Level

1ST EDITION

Status

Current

Publication Date

Dec. 1, 2018

Committee Number

ISO/IEC JTC 1/SC 38