ISO/IEC-20000-10 Information technology - Service management - Part 10: Concepts and terminology

ISO/IEC-20000-10 - 2ND EDITION - CURRENT
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ISO/IEC TR 20000-10:2015 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organisations and individuals can interpret the concepts correctly.

ISO/IEC TR 20000-10:2015 is for

a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal,

b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and

c) practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000.

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35.020 (Information technology (IT) in general Including general aspects of IT equipment)

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Document Number

ISO/IEC TR 20000-10:2015

Revision Level

2ND EDITION

Status

Current

Publication Date

Nov. 1, 2015

Committee Number

ISO/IEC JTC 1/SC 40