ISO/IEC-20000-11 › Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®
The following bibliographic material is provided to assist you with your purchasing decision:
This document provides guidance on the relationship between ISO/IEC 20000â..1 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000â..1, including:
a) an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO/IEC 20000â..1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;
b) an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000â..1;
c) an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO/IEC 20000â..1.
Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000â..1. Clause 5 correlates the ITIL documents to requirements in ISO/IEC 20000â..1. The tables in Annex A correlate terms and clauses in ISO/IEC 20000â..1 to ITIL and vice versa; the tables in Annex B correlate clauses in ISO/IEC 20000-1 to the ITIL 4 publications and vice versa.
To find similar documents by classification:
35.020 (Information technology (IT) in general Including general aspects of IT equipment)
This document comes with our free Notification Service, good for the life of the document.
This document is available in either Paper or PDF format.
Document Number
ISO/IEC TS 20000-11:2021
Revision Level
2ND EDITION
Status
Current
Publication Date
Aug. 1, 2021
Committee Number
ISO/IEC JTC 1/SC 40