ISO/IEC-20000-2 › Information technology - Service management - Part 2: Guidance on the application of service management systems
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This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
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35.020 (Information technology (IT) in general Including general aspects of IT equipment)
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Document Number
ISO/IEC 20000-2:2019
Revision Level
3RD EDITION
Status
Current
Publication Date
Aug. 1, 2019
Committee Number
ISO/IEC JTC 1/SC 40