ISO/IEC-30105-1 Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 1: Process reference model (PRM)

ISO/IEC-30105-1 - 1ST EDITION - CURRENT


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ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:

- covers IT-enabled business processes that are outsourced;

- is not intended to address IT processes but includes references to them at key touchpoints for completeness;

- is applicable to the service provider, not to the customer;

- is applicable to all lifecycle processes of ITES-BPO;

- serves as a process reference model for organizations providing ITES-BPO services.

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Document Number

ISO/IEC 30105-1:2016

Revision Level

1ST EDITION

Status

Current

Publication Date

Nov. 15, 2016

Committee Number

ISO/IEC JTC 1/SC 40