ISO/IEC-33054 Information technology - Process assessment - Process reference model for service management

ISO/IEC-33054 - 1ST EDITION - CURRENT


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This document defines a process reference model for the domain of service management.

The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.

The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).

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35.080 (Software Including software development, documentation, internet applications and use)

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Document Number

ISO/IEC TS 33054:2020

Revision Level

1ST EDITION

Status

Current

Publication Date

June 1, 2020

Committee Number

ISO/IEC JTC 1/SC 7