ISO/IEC-GUIDE 76 Historical Revision Information
Development of service standards - Recommendations for addressing consumer issues

ISO/IEC-GUIDE 76 - 1ST EDITION - SUPERSEDED
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ISO/IEC Guide 76:2008 provides general guidance on the issues to be considered in standards for services. On the basis of this guidance, detailed standards can be prepared for any service. ISO/IEC Guide 76:2008 provides a checklist which can be used by consumer representatives and others participating in the process of standards development. Use of the checklist enables full consideration to be given to all matters of consumer interest, including the needs of children, older persons, persons with disabilities and those from different ethnic and cultural heritages.

ISO/IEC Guide 76:2008 is relevant to the full range of services, whether or not a formal contract is entered into or purchase price paid, but it also has relevance for public or charitable services in which there is a consumer, a user or a participant, but not necessarily a purchase, e.g. education, health and care provision.

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03.080.01 (Services in general)

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Document Number

ISO/IEC-GUIDE 76

Revision Level

1ST EDITION

Status

Superseded

Publication Date

Jan. 1, 2008

Committee Number

ISO/COPOLCO