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This European Standard provides guidance on the preparation of private contracts for maintenance services. It can be applied to : -cross-border as well as national company/maintenance contractor relationships, -the whole range of maintenance services including planning, management and control in addition to maintenance operations, -every type of item with the exception of computer software unless the software has to be maintained as an integral part of, and together with, technical equipment. It does not br-provide standard forms for maintenance contracts, -determine rights and obligations between company and maintenance contractor, -provide rules for agreements with public administrations. NOTE It is common to have service-level-agreements with different models, including consulting, engineering, improvements and optimization with incentives. It is out of the scope of this standard to consider characteristics of these agreements.