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This document specifies the minimum requirements for the provision of secure remote services via a remote access infrastructure (RAI) carried out either at site or off-site (e.g. via IP connections) to the following systems: a) fire safety systems including, but not limited to, fire detection and fire alarm systems, fixed firefighting systems, smoke and heat control systems; b) security systems including, but not limited to, intruder and hold-up alarm systems, electronic access control systems, external perimeter security systems and video surveillance systems; c) social alarm systems; d) emergency sound systems; e) a combination of such systems; f) management systems connected to systems a) – e). This document does not cover: a) at site services without using remote connection; b) the monitoring and alarm receiving services by the MARC, which are described in the EN 50518.