SS-ISO/IEC-18019 Software and system engineering - Guidelines for the design and preparation of user documentation for application software (ISO/IEC 18019:2004, IDT)


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This International Standard gives guidelines for the design and preparation of user documentation for application software. It describes how to establish what information users need, how to determine the way in which that information should be presented to the users, and how then to prepare the information and make it available. For the purposes of this International Standard, application software includes the types listed below. - Consumer software packages, that is, software products designed and sold to carry out identified tasks, where the software and its associated documentation are packaged for acquisition as a unit. - Software for office applications such as word processors, spreadsheets, databases and electronic mail. - Business software, for example, software for recording and monitoring business activities, such as stock control and order processing. - Specialist software for use by professionals, such as accounting systems, graphic design systems and engineering design systems. These guidelines may also be helpful for developing documentation for the following, although it does not cover all the issues relating to them. - Software engineering products for use by computer professionals. - Software for programmable electronic or mechanical systems. This International Standard is for use by people responsible for specifying, designing and preparing user documentation for application software and people who manage these activities, including. - Developers of tools for creating hardcopy documentation. - Product designers. - Application developers. - Project managers. - Authors. - Programmers. - Translators. - Localisation staff.

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35.080 (Software Including software development, documentation, internet applications and use)

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Designation Name

SS-ISO/IEC 18019:2004

Revision Level




Publication Date

Feb. 27, 2004



Page Count


International Equivalent

ISO/IEC 18019:2004(IDT)