SS-ISO/IEC-20000-2 Information technology - Service management - Part 2: Guidance on the application of service management systems (ISO/IEC 20000-2:2012, IDT)

SS-ISO/IEC-20000-2 - 2012 EDITION - CURRENT
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This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This part of ISO/IEC 20000 is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques.

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03.080.99 (Other services)

35.020 (Information technology (IT) in general Including general aspects of IT equipment)

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Designation Name

SS-ISO/IEC 20000-2:2012

Revision Level

2012 EDITION

Status

Current

Publication Date

March 19, 2012

Language(s)

English

Page Count

100

International Equivalent

ISO/IEC 20000-2:2012(IDT)