SS-ISO/IEC-20000-2 › Information technology - Service management - Part 2: Guidance on the application of service management systems (ISO/IEC 20000-2:2012, IDT)
Show Complete Document History
The following bibliographic material is provided to assist you with your purchasing decision:
This part of ISO/IEC 20000 provides guidance on the application of an SMS based on ISO/IEC 20000-1. This part of ISO/IEC 20000 provides examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This part of ISO/IEC 20000 is independent of specific best practice frameworks and the service provider can apply a combination of generally accepted guidance and their own techniques.
To find similar documents by classification:
This document comes with our free Notification Service, good for the life of the document.
This document is available in either Paper or PDF format.
March 19, 2012