BS-ISO-10002 › Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

BS-ISO-10002 - 2018 EDITION - CURRENT
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Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

Keywords

Planning;Quality assurance systems;Production management;Data acquisition;Design;Consumer-supplier relations;Documents;Personnel;Quality auditing;Organization and methods;Policy;Consumer protection;Performance;Quality management;Management

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03.120.10 (Quality management and quality assurance)

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Document Number

BS ISO 10002:2018

Revision Level

2018 EDITION

Status

Current

Publication Date

July 18, 2018

Replaces

BS ISO 10002:2014

Page Count

42

ISBN

9780580982583

International Equivalent

ISO 10002:2018

Committee Number

SVS/0