BS-EN-15838 › Historical Revision Information
Customer contact centres. Requirements for service provision
BS-EN-15838
-
REPLACED BY BS-EN-ISO-18295-1 &
-
SUPERSEDED
-- See the following:
BS-EN-ISO-18295-1
BS-EN-ISO-18295-2
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Customer contact centres. Requirements for service provision
Keywords
Information exchange;Quality assurance;Personnel;Measurement;Training;Communication skills;Job specification;Data processing;Organizations;Management;Recruitment;Consumer-supplier relations;Consumers;Communication processes;Consumer protection
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Document Number
BS-EN-15838
Revision Level
REPLACED BY BS-EN-ISO-18295-1 &
Status
Superseded
Publication Date
Aug. 16, 2017
International Equivalent
EN 15838:2009
Committee Number
SVS/0