ISO/IEC-20000-2 › Historical Revision Information
Information technology - Service management - Part 2: Guidance on the application of service management systems

ISO/IEC-20000-2 - 3RD EDITION - CURRENT
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This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

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Document Number

ISO/IEC 20000-2:2019

Revision Level

3RD EDITION

Status

Current

Publication Date

Aug. 1, 2019

Committee Number

ISO/IEC JTC 1/SC 40