SIS-ISO/IEC-TR-20000-4 › Information technology - Service Management - Part 4: Process reference model (ISO/IEC 20000-4:2010, IDT)

SIS-ISO/IEC-TR-20000-4 - 2011 EDITION - CURRENT


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This part of ISO/IEC 20000 defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.

To find similar documents by classification:

03.080.99 (Other services)

35.020 (Information technology (IT) in general Including general aspects of IT equipment)

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Designation Name

SIS-ISO/IEC TR 20000-4:2011

Revision Level

2011 EDITION

Status

Current

Publication Date

Jan. 28, 2011

Language(s)

English

Page Count

36