SS-ISO/IEC-20000-2-AM1 › Information technology Service management Part 2: Guidance on the application of service management systems Amendment 1 (ISO/IEC 20000-2:2019/Amd 1:2020, IDT)
SS-ISO/IEC-20000-2-AM1
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2019 EDITION AMENDMENT 1
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CURRENT
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This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. Figure 1 illustrates an SMS with the clause content of ISO/IEC 20000-1. It does not represent a structural hierarchy, sequence, or authority levels.
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35.020 (Information technology (IT) in general Including general aspects of IT equipment)
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Designation Name
SS-ISO/IEC 20000-2:2019/Amd 1:2020
Revision Level
2019 EDITION AMENDMENT 1
Status
Current
Publication Date
Aug. 17, 2020
Language(s)
English
Page Count
12
International Equivalent
ISO/IEC 20000-2:2019/Amd 1:2020(IDT)