BS-ISO-10004 › Historical Revision Information
Quality management. Customer satisfaction. Guidelines for monitoring and measuring

BS-ISO-10004 - 2012 EDITION - SUPERSEDED
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Quality management. Customer satisfaction. Guidelines for monitoring and measuring

Keywords

Quality assurance systems;Quality management;Consumer-supplier relations;Consumers;Management;Data acquisition;Surveys;Performance testing;Market research;Measurement

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03.120.10 (Quality management and quality assurance)

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Document Number

BS ISO 10004:2012

Revision Level

2012 EDITION

Status

Superseded

Publication Date

Jan. 31, 2013

Replaces

DD ISO/TS 10004:2010

Replaced By

BS ISO 10004:2018

Page Count

42

ISBN

9780580737497

International Equivalent

ISO 10004:2012

Committee Number

SVS/0