ISO-10004 › Historical Revision Information
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
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ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
To find similar documents by classification:
03.120.10 (Quality management and quality assurance)
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Document Number
ISO 10004:2012
Revision Level
1ST EDITION
Status
Superseded
Publication Date
Sept. 15, 2012
Committee Number
ISO/TC 176/SC 3